View Undelivered E-Mails

You can view all undelivered e-mails for a selected date range, the intended recipients of the e-mails, and the reasons they weren't delivered.

E-Mail Analytics data represents information received from users' external e-mail service providers. This data does not include information from PlusPortals' internal e-mail, so actions performed by recipients within PlusPortals are not reflected on the Statistics tab, the Activity Feed tab, or the Suppressions tab.

To view undelivered e-mails, follow these steps:

  1. On the navigation bar, click MiscellaneousE-Mail Analytics.
  2. Click Suppressions.
  3. On the Suppressions tab, do any of the following:
    • Under Search by E-Mail Address, type an e-mail address.
    • Under Date Range, click Calendar Icon and set the Start Date and End Date, or leave the default dates.
    • The default date range is the beginning of the month to the current date.

    • Next to Event Type, E-Mail Address, Date, or Event Summary, click Filter Icon to filter the results.
    • Point to View/Manage Icon to display e-mail details, such as the Subject and the Sender.

To remove a bounced e-mail, please e-mail us at A historical record of this bounce still appears after the bounced address is removed.

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