View E-Mails Sent from PlusPortals

You can view the e-mails sent from PlusPortals during a selected date range, the intended recipients of the e-mail, and the status of each e-mail.

E-Mail Analytics data represents information received from users' external e-mail service providers. This data does not include information from PlusPortals' internal e-mail, so actions performed by recipients within PlusPortals are not reflected on the Statistics tab, the Activity Feed tab, or the Suppressions tab.

To view the e-mails sent from PlusPortals, follow these steps:

  1. On the navigation bar, click Miscellaneous > E-Mail Analytics.
  2. Click Activity Feed.
  3. Do any of the following:
    • Under Search by, click E-Mail Subject or Recipient, and then type a search term.
    • Under Date Range, click Calendar Icon and set the Start Date and End Date, or leave the default dates.
    • The default date range is the beginning of the month to the current date.

    • Next to Subject, Date, or Sender, click Filter Icon to filter the results.

    E-Mail Analytics Activity Feed

To access more information regarding the recipients of an e-mail, follow these steps:

  1. Next to the e-mail, click View/Manage Icon.
  2. The E-Mail Statistics dialog box appears, listing the recipients of the e-mail.

  3. Do any of the following:

    • In Search by E-Mail Address, type an e-mail address.
    • Next to Event Type, E-Mail Address, or Date, click Filter Icon to filter the results.

    Event Type refers to the status of the e-mail, such as Delivered, Opened, Clicked, Bounced or Dropped. For an explanation of the event types, see E-Mail Event Types.

  4. For Dropped e-mails, place your pointer over Info Icon to display the reason the e-mail wasn't delivered to the e-mail address.

    When an e-mail is Deferred, PlusPortals tries to send it again.

This topic was last updated on February 15, 2019.


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