E-Mails vs. Messages

You can communicate with admin, teacher, student, parent, and group users through e-mails and messages. E-mails are sent to a user's personal e-mail inbox and their portal inbox while messages are only sent to a user's portal inbox.

To access e-mails and messages, on the navigation bar, click Communication > E-Mails & Messages.

Portal E-Mail

Your portal subscription comes with unlimited cloud-based e-mail. Because a portal e-mail is delivered to a user’s personal e-mail inbox and portal inbox, it is less likely to be missed. Notification icons indicate to users that they have new or unread messages.

As a general guideline, administrators can e-mail anyone in the school, teachers can e-mail their students and their students' parents, parents can e-mail their children's teachers and all administrators, and students can e-mail their teachers and all administrators. There are exceptions, such as e-mailing via a group. Group members and their parents can be given permission to e-mail users they normally can't. For instance, student group members can be given permission to e-mail other student group members.


Messages are similar to e-mails but are designed for communicating within the portals. Therefore, users have to retrieve their messages in the portal. Messages are useful for communicating with users who don’t have an e-mail account. For example, a teacher can send a message to a class of students who do not have an e-mail account but do log in to the portal with a user name.

Administrators can only broadcast a general message, but teachers, students, and parents have a message editor, allowing them to format the text and add hyperlinks, tables, and images to the message.


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